Frequently Asked Questions
Everything you need to know about finding your dream dress.
How long does it take to receive my dress?
Each dress is handcrafted to order. Standard production takes 4-6 weeks, plus shipping time. We recommend ordering at least 3 months before your event.
Can I request custom measurements or design changes?
Yes, we specialize in custom tailoring. You can provide your exact measurements at checkout, and minor design modifications can be requested through our support team.
What is your return policy for wedding gowns?
Since our dresses are made-to-order, we do not accept returns unless there is a quality defect. We provide detailed size guides to ensure a perfect fit.
Do you ship internationally?
Yes, we ship worldwide via DHL and FedEx. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How can I track the status of my order?
Once your order is shipped, you will receive an email with a tracking number. You can also log into your account on our website to view real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers for your convenience.